Shipping policy

Shipping Policy

Welcome to BlancheClothing. This Shipping Policy outlines important information regarding the processing, shipping, delivery, and handling of orders placed through our online store.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding public holidays in New South Wales, Australia.

During high-volume periods, promotional events, or holidays, processing times may be slightly delayed.

Customers will receive a confirmation email once the order has been dispatched.

2. Shipping Locations

We currently ship Australia-wide.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before payment is completed.

4. Estimated Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Typical delivery estimates:

  • Standard Shipping (Australia): 2–8 business days

  • Express Shipping (Australia): 1–4 business days

Delivery delays may occur due to:

  • Carrier disruptions

  • Severe weather events

  • Peak periods

  • Incorrect delivery details supplied by the customer

5. Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

6. Incorrect Shipping Information

Customers must ensure all shipping details are accurate and complete at the time of purchase.

We are not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned to us due to an incorrect address, additional postage fees may apply for re-delivery.

7. Lost, Delayed, or Damaged Parcels

If your parcel is lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:

Email: info@infoblancheclothing.com

We will work with the shipping provider to investigate the issue and provide an appropriate resolution where required under Australian Consumer Law.

8. Authority to Leave

Placing on order gives us the “Authority to Leave” during checkout or through the shipping provider, responsibility for the parcel transfers to the customer once the parcel has been marked as delivered.

We recommend selecting a secure delivery location.

9. Delivery Issues

If you experience any delivery issues, please contact us within 7 days of the expected delivery date so we can assist promptly.

Please include:

  • Full name

  • Order number

  • Delivery address

  • Description of the issue